Online reputation is becoming more and more strategic for companies, as it touches several fields, like brand image, relationship with customers and Google result position. Therefore, monitoring the reviews left on the various touchpoints by the users becomes very important and the correct and attentive management of such reviews is a source of competitive advantage.
The expertise of the RetailTune team in several market sectors will help you manage all the reviews and the Q&A for the different touchpoints: we will take care of the answers through a first level of intervention. A second level is available as well and it allows interactions between the RetailTune staff and the brand Customer Care team. All of the above will be managed through software, in order to constantly increase the performance of activities.